GLOBAL DISTRIBUTION CONFERENCE,  4-6 JUNE, 2018

Good things happen when you narrow your focus
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Agenda

MONDAY

4 June, 2018

Schedule Overview

8:30 AM – 5:30 PM Registration
9:00 AM – 5:00 PM HEDNA U 1.0 & 2.0
6:00 PM – 9:00 PM Evening Event

8:30 AM - 5:30 PM

Registration & Check-in

Foyer, Level B

9:00 AM - 11:00 AM

HEDNA U 2.0: Emerging Channels

Nashville, Level -1

Emerging channels evolve rapidly. Some are embraced quickly while others develop slowly or disappear altogether. Learn about emergents and how to evaluate the value of a channel for your business.

Natalie Kimball, DHISCO, Inc.

9:00 AM - 11:00 AM

HEDNA U 2.0: Transactions & Functionality

Springfield 1, Level B

Gain a better understanding of how things work behind the screen. Learn the fundamentals of transactions and functionality, including what affects system performance and how to fine-tune your practices.

Chris Murdock, Accor Hotels

9:30 AM - 3:30 PM

HEDNA U 1.0: Introduction to Distribution

Springfield 2, Level B

HEDNA U 1.0 covers the history and fundamentals of electronic distribution. Designed to provide a comprehensive understanding of the industry, the course features an interactive format that encourages participation with Q&A and lively discussions.

Douglas Carr, Accor Hotels
Sydney Goodwin, Omni Hotels & Resorts

11:00 AM - 11:15 AM

Break

Foyer, Level B

11:15 AM - 1:15 PM

HEDNA U 2.0: Content

Springfield 1, Level B

Hoteliers manage a variety of content through various departments on a daily basis. Learn about the different types of content and best practices for inter-departmental content management.

Anne Cole, DHISCO, Inc.
Sarah Fults, MGM Resorts International

11:15 AM - 1:15 PM

HEDNA U 2.0: Revenue & Channel Management

Nashville, Level -1

Explore the multi-faceted discipline of revenue management and learn how to apply it to diverse channels that often seem to have a life of their own.

Neil Corr, IDeas Revenue Solutions

1:15 PM - 2:15 PM

Networking Lunch

Lobby Bistro Restaurant

1:30 PM - 2:30 PM

Mobile Working Session

White Plains 2, Level B

Faith Marshall, NTT DATA, Inc.
Donnie Schumann,
HotelTonight

2:15 PM - 4:00 PM

HEDNA U 2.0: Electronic Advertising

Springfield 1, Level B

Online marketing opportunities continue to proliferate. Learn the basics of electronic advertising as you examine the options, optimal timing and placement, and measures to take to drive results.

Edward Perry, HRS Group

2:15 PM - 4:00 PM

HEDNA U 2.0: Payments

Nashville, Level -1

As the payment world evolves and new markets open up we’ve seen a transition from cash to vouchers to cards… now we have “virtual currencies” and more. Learn about what’s new out there now, what’s coming and how our industry should prepare.

Following a 30-minute introduction, there will be separate working sessions for Open Payment Alliance and Third-Party Commissions Working Groups.

Mike Carlo, XanderPay
David Cabreza,
Hilton Hotels Corporation 
Xavi Ginesta,
Voxel Group
Luiz Hernandez, InterContinental Hotels Group (Remote)
Rachel Neal,
Onyx CenterSource

4:00 PM - 5:00 PM

HEDNA U: Introduction to BlockChain

White Plains 3/4/5, Level B

Doug Rice, Hospitality Technology Network, LLC 

6:00 PM - 9:00 PM

Roof Top Evening Party and Drinks

Topo

Join us at one of the ‘sexiest’ rooftop bars in Lisbon. Topo sits atop a multi-ethnic commercial center, facing the popular Praça Martim Moniz. The unpretentious rooftop terrace extends out into the Lisbon skyline, offering multi-level seating spaces, spectacular city views, and amazing food and drinks.Connect with colleagues in the open air with a fabulous view. Click here for directions

Dress Code: Casual

SPONSORED BY SABRE

TUESDAY

5 June, 2018

Schedule Overview

8:00 AM – 5:45 PM Registration
9:00 AM – 5:45 PM Conference
8:30 PM – 12:00 AM Evening Event

8:00 AM - 5:45 PM

Registration

Foyer, Level B

8:00 AM - 9:00 AM
Breakfast

New Orleans 3, Level -1

SPONSORED BY ROOMIT

8:00 AM - 5:00PM
HEDNA Café

White Plains 2, Level B

SPONSORED BY FORNOVA

9:00 AM - 9:05 AM
President’s Welcome

White Plains 3/4/5, Level B

Sarah Fults, MGM Resorts International

9:05 AM - 9:30 AM
The Democratization of Hospitality: The Future of Travel

White Plains 3/4/5, Level B

Liat will begin her Keynote by introducing herself and Selina’s mission coupled with what the company is doing to “democratize” hospitality. In the intro, Liat will identify what exactly “democratization” of travel means and how Selina is leading the charge.

Liat Aaronson, Selina Hostels

9:30 AM - 9:45 AM
A View from the Crest of a Wave

White Plains 3/4/5, Level B

Legendary Portuguese surfer and Lisbon native, Tiago Pires, will provide a glimpse into life on the crest of a Portuguese wave. Pires, nicknamed the Prince of Portugal, will bring the surf indoors and inspire us with his message about uncovering your potential and finding your place in history.

Tiago Pires, Lisbon Native & Retired Professional Surfer

9:45 AM - 10:30 AM
How to Engage with Tomorrow’s Customer?

White Plains 3/4/5, Level B

In her keynote address, How to Engage with Tomorrow’s Customer, Kate Ancketill, CEO of the UK’s most influential trends and strategy consultancy GDR Creative Intelligence, will connect the dots of the big picture impacting Western consumers.

Kate will explore how economies are increasingly dominated by ecosystems, platforms and marketplaces. She will look at the implications of a fragmenting middle class, and how exponential technologies are driving rapid change in consumer expectations.

Kate Ancketill, GDR Creative Intelligence

10:30 AM - 11:15 AM

Networking Break

Foyer, Level B

SPONSORED BY NORTHSTAR TRAVEL MEDIA

11:15 AM - 1:00 PM

Payment & Distribution Tracks: Part 1

Pick a Track to Follow – Distribution or Payments – or Mix It Up!

 

Distribution Track

White Plains 3/4/5, Level B

11:15 AM – 12:05 PM

Personalization in Revenue Management

When it comes to personalization and guest engagement you might need a revenue strategy that fits the customer’s expectations and uses the right infrastructure. Our high professional panel discussion will try to answer the most important questions and deliver ideas of the future revenue or demand management.

Pedro Colaco, GuestCentric (Moderator)
Etienne Faisandier
, Mövenpick Hotels & Resorts and HSMAI Region Europe Revenue Management Advisory Board
Sydney Goodwin, Omni Hotels & Resorts

Paul van Meerendonk,
IDeas and HSMAI Region Europe Revenue Management Advisory Board

12:05 PM – 12:55 PM

The Optimal Booking Engine

In times where every company implements customer relationship management software, redefines their loyalty systems and is searching for the best way to put a price tag on it’s services it is more than ever important to offer a short and seamless booking experience without losing data between different systems. The expert in stage will try to give you a guidance through the jungle out there.

Casey Davy, BusyRooms
Lew Harasymiw, IHG
Olaf Slater, Sabre
Ian Sloan, Avvio

Payment Track

Springfield 1/2, Level B

11:15 AM – 11:35 AM

The Hidden Costs of Payments

When it comes to payments, very few hoteliers have a true sense of what they are paying to process a guest payment.  Hidden costs often dwarf the more noticeable costs in ways that dramatically affect the hotel’s bottom line.  This session will highlight some of the costs a hotel’s payment partners may not want you to know.

Mike Carlo, XanderPay (Moderator)
Don Banowetz,
Cambridge Global Payments
Laurie Gablehouse,
Ingenico

11:35AM – 12:15 PM

Guest-Centric Payment Strategies

As our industry moves away from property designed payment strategies to a guest-friendly look at payments, lots of lessons from other parts of the travel industry can be learned.  Our panelists will share perspectives on how things are done elsewhere and wheels hoteliers don’t need to recreate.

Pascal Burg, Edgar, Dunn (Moderator)
Mike Carlo, XanderPay

Annemarie Perry,
Worldpay
Tim Werner, Primeiro Pay

12:15 PM – 12:55 PM

Right-Sizing B2B Payments

Given the complexity of hospitality payments, our industry must understand the risks and costs of B2B payments.  The HEDNA Open Payment Alliance allows a payment-method agnostic framework to encourage efficiencies and optimization in the third party and brand to hotel payment space.  Our panelists will share thoughts from very different perspectives.

Pascal Burg, Edgar, Dunn (Moderator)
David Cabreza, Hilton Hotels Corporation
Àngel Garrido, Voxel
Sofo Limniotis, Hotelbeds Group
Noelia Torres, WEX

12:55 PM - 2:15 PM

Lunch

New Orleans 2/3, Level -1

SPONSORED BY ONYX CENTERSOURCE

2:15 PM - 3:30 PM

Innov8

White Plains 3/4/5, Level B

8 innovators in 8 minutes introducing new methods, new ideas and new products, including HEDNA Austin Innov8 winner, Hopper.

Scott Brodows, Hopper
Tim Kinsella, Amadeus
Torsten Sabel, Customer Alliance
Peter Kubiczek, Hello Here
Michael Schaffner, Duetto
Niels Mekenkamp, OTA Insight
Sameer Sinha, Rate Gain
Sung Weng Fu, SafeCharge
Tom Price, Taxecure

3:30 PM - 4:15 PM

Networking Break

Foyer, Level B

SPONSORED BY TRAVEL TRIPPER

4:15 PM - 5:45 PM

Payment & Distribution Tracks: Part 2

Pick a Track to Follow – Distribution or Payments – or Mix It Up!

 

Distribution Track

White Plains 3/4/5, Level B

4:15 PM – 5:00 PM

PowerCharge Guest Engagement Through Targeted CRM

John Seaton, Cendyn

5:00 PM – 5:45 PM

Hotel Analytics Working Group

Hospitality is a data-rich industry, but much of it remains underused and under-appreciated. The sector has lagged behind in adopting a customer-centric analytics-first philosophy. New breed technologies (such as AI) are bringing the value of data to centre stage. With analytics, hoteliers can develop a more granular understanding of their distribution channels and their profitable customer segments.  Hotelier experts will build on the findings of the recent survey to discuss where they see hotel analytics heading during the next 3 years.

Matthew Goulden, Triometric (Moderator)
Doug Carr, Accor Hotels 
Chinmai Sharma
Taj Hotels Resorts & Palaces and HSMAI Region Europe Revenue Management Advisory Board
Ian Sloan, Avvio

 

Payment Track

Springfield 1/2, Level B

4:15 PM – 4:45 PM

Payment Forum

Mike Carlo, XanderPay (Moderator)

4:45 PM – 5:15 PM

Open Payment Alliance Working Group

Xavi Ginesta, Voxel Group (Moderator)

5:15 PM – 5:45 PM

Third Party Commission Working Group

David Cabreza, Hilton Hotels Corporation (Moderator)

8:30 PM - 12:00 AM

Arts, Culture, Bridge and Dinner Party

Rio Maravilha in LX Factory Living Room

Soak in the vibrant colors, irreverent décor and amazing views of the 25 de Abril Bridge and Tagus River at Rio Maravilha, the LX Factory Living Room, on Tuesday, June 5, from 8:30 pm – 12:00 am. We will begin with cocktails, followed by locally inspired gastronomic delights at a seated dinner. After dinner? A HEDNA dance party, of course!

Dress Code: Casual

SPONSORED BY PRIMEIROPAY

WEDNESDAY

6 June, 2018

Schedule Overview

8:00 AM – 12:00 PM Registration
9:00 AM – 3:15 PM Conference

 

8:00 AM - 12:00 PM

Registration

Foyer, Level B

8:00 AM - 9:00 AM
Breakfast

New Orleans 3, Level -1

SPONSORED BY ROOMIT

8:00 AM - 3:00 PM
HEDNA Café

White Plains 2, Level B

SPONSORED BY FORNOVA

9:00 AM - 9:05 AM
Vice President’s Welcome

White Plains 3/4/5, Level B

Anne Cole, DHISCO, Inc. 

9:05 AM - 10:00 AM
The Social Chain and How to Communicate with Tomorrow’s Guest

White Plains 3/4/5, Level B

In the last few years, Steven has become an award winning entrepreneur, speaker and investor and now leads a company of 170+ like minded individuals who are quickly disrupting the ever-changing social sphere. With so much noise and a never-ending battle for attention that millions of pounds a day is spent trying to win, it has never been more important to understand how to cut through and make an impact than it is today.

Steven Bartlett, The Social Chain Group

10:00 AM - 10:30 AM
BlockChain 101

White Plains 3/4/5, Level B

A quick introduction to the subject from an expert & real blockchain use cases as utilized by real hoteliers 

Doug Rice, Hospitality Technology Network, LLC (Moderator)
Dave Motali, Winding Tree
Charles Ehredt, Currency Alliance

10:30 AM - 11:15 AM

Networking Break

Foyer, Level B

SPONSORED BY IBS

11:15 AM - 12:15 PM

The Influential Mind

White Plains 3/4/5, Level B

Social contagion fascinates us because its power seems out of proportion to its subtlety: We are so often unaware when it is happening to us. But it is just one of the ways people influence the behavior of others.

Tali Sharot, Author, Neuroscientist, and Authority on Human Behavior

12:15 PM - 1:30 PM

Lunch

New Orleans 2/3, Level -1

SPONSORED BY DUETTO

1:30 PM - 2:00 PM

Future Proof

White Plains 3/4/5, Level B

How to thrive when disruption has become the norm.

Benjamin Devisme, ‎Colossal Factory
Fernando Vives,
NH Hotel Group

2:00 PM - 2:30 PM

Startup Lisboa: Lisbon’s Incubator

White Plains 3/4/5, Level B

Startup Lisboa is a private non-profit association that provides entrepreneurs mentoring, strategic partners, access to investment/funding, networking activities and a support community based on knowledge and sharing. Meet three founders from three innovative Startup Lisboa projects in the hospitality and tourism space.

Miguel Fontes, Startup Lisboa (Moderator)
Bernardo Ferreira, Homeit
Wendy van Leeuwen,
Secret City Trails
Mario Mouraz, Climber Hotel

2:30 PM - 3:15 PM

The Hoteliers’ View

White Plains 3/4/5, Level B

Innovators listen: join an engaged group of hoteliers articulating their problem statements and solution asks. Why haven’t we solved this?

Nick Vivion, Ghost Works (Moderator)
Omar Farrugia, Corinthia Hotels
Sarah Fults, MGM Resorts International
Chinmai SharmaTaj Hotels Resorts & Palaces and HSMAI Region Europe Revenue Management Advisory Board

 

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